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Disconnection Policy

PH646 Disconnection Policy

At PH646, we strive to provide a seamless and uninterrupted online gaming experience. However, we understand that unexpected disconnections may occur due to technical issues such as internet instability, server downtime, or device malfunctions. This Disconnection Policy outlines how we handle game interruptions to ensure fairness and transparency for all players.

1. General Policy on Disconnections

PH646 is not responsible for disruptions caused by player-side technical issues, including but not limited to:

  • Unstable internet connection
  • Power outages
  • Device malfunctions
  • Software or hardware failures

However, we have measures in place to minimize the impact of disconnections and ensure fair play.

2. Handling Disconnections in Different Games

Slot Games

  • If a disconnection occurs during a spin, the system will automatically complete the round.
  • Winnings (if any) will be credited to the player’s account once the game session is restored.
  • Players can check their transaction history to verify results.

 

Live Casino Games

  • If a player disconnects during an active bet, the round will continue without their participation.
  • Any placed bets will remain valid and will be settled based on the game’s outcome.
  • Players can check game results upon reconnection via the game history.

 

Table Games & Card Games

  • If a player disconnects before placing a bet, no action will be taken, and they can rejoin anytime.
  • If a player disconnects after placing a bet, the game will proceed based on predetermined rules:
  • Poker: A disconnected player may be automatically folded or put on “sit out” mode until they reconnect.
  • Blackjack: If no action is taken before the timer runs out, the system will make a default decision (e.g., stand or fold based on table rules).
  • Roulette & Baccarat: Bets will remain valid, and the game outcome will be processed normally.

 

Sports Betting

  • If a player is disconnected after placing a bet, the bet will still be valid and processed according to standard betting rules.
  • Players can check bet results once they reconnect to their account.

 

Fishing & Arcade Games

  • If a player disconnects, any progress or winnings before the disconnection will be saved.
  • Players can resume the game upon reconnection.

3. Compensation & Refund Policy

  • PH646 does not issue refunds for disconnections caused by player-side issues.
  • If a server-side disconnection occurs due to a technical fault on our end, affected players may be compensated based on the circumstances.
  • All compensation decisions are at the sole discretion of PH646’s management and will be based on system logs.

4. Preventive Measures for Players

To reduce the risk of disconnection, we recommend:

  • Using a stable and high-speed internet connection.
  • Ensuring your device is up to date and free from malware.
  • Avoiding multiple active applications that may interfere with game performance.
  • Playing on a secure and reliable network.

5. Dispute Resolution

  • If a player believes they were unfairly affected by a disconnection, they may contact PH646 Customer Support within 24 hours of the incident.
  • Players should provide relevant details, including game ID, time of disconnection, and any supporting evidence.
  • Our team will investigate the issue and provide a resolution based on system logs and fairness policies.

We appreciate your understanding and cooperation in maintaining a fair gaming environment at PH646. Enjoy your gaming experience with confidence!